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Frequently Asked Questions

We are here to guide you through every step. You can find answers to frequently asked questions or view our Help Center. You can always contact us if you have any questions!

Should I sign up through the website or the app?

I recommend signing up through the Pilates Body With Michelle website. Once you create your membership, you can download the app and sign in using the same email and password.

Signing up through the website also gives you access to all available membership features and promotions, including the Refer a Friend program.

Is the app included with my membership?

Yes! Your membership gives you access to both the Pilates Body With Michelle website and mobile app. Simply download the app and sign in using the same email and password you use on the website

How do I access the workout library?

Once you sign into your account, navigate to Workouts in the top menu to access all of our videos.

How do I access my account?
To access your account, click Sign In at the top right of the page and enter your email address. You can request a sign-in link be sent to your email address to sign in without the need for your password or you can enter your password without requesting a sign-in link.
How do I reset my password?
On the Sign In page, click Sign in with password and then click on set new password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the email, click Reset Password, and you will be directed to select a new password before being redirected to the catalog page. If you have trouble remembering your password, you can also use our Passwordless Sign-In option by requesting a Sign-In Link on the login page.

Can I download workouts to watch offline?

Yes! When using the Pilates Body With Michelle mobile app, you can download workouts for offline viewing, so you can keep moving even when you don’t have an internet connection.

Downloads are available within the app while you have an active membership and are not saved directly to your device as separate video files.

Why am I experiencing buffering or playback issues?
Buffering or playback issues are often related to your internet connection. We recommend a minimum speed of 25 Mbps for smooth streaming. You can also try refreshing the page, using a different browser, or clearing your cache.
How do I pause or cancel my recurring subscription?

To manage your subscription, if you signed up through the Pilates Body With Michelle website, log into your account and click your Profile in the top right corner. Select Purchases, then choose the option to pause or cancel your membership.

If you signed up through the Apple App Store or Google Play, your subscription must be managed directly through the app store where you originally subscribed.

How do I change my membership plan or update my billing information?
To change your membership plan or update your billing information, sign into your account and click Profile at the top right. Then, select Purchases. To change your membership plan, click on Manage Plan under the Membership section and follow the prompts to switch to a different option. To update your billing information, click on Change Payment Method under the Payment Method section and enter your new billing details.

Where can I find the equipment and props you use?

You can find many of the Pilates props and equipment I use in my workouts by visiting the Shop on the Pilates Body With Michelle website or in the mobile app.

From dumbbells and resistance bands to Pilates rings, mini balls, and more, the Shop makes it easy to find what you need for your workouts.

Do you offer prenatal and postnatal workouts?

Yes! The workout library includes dedicated Prenatal and Postnatal categories, making it easy to find workouts designed for these stages.

Always listen to your body and follow the guidance of your healthcare provider when exercising during pregnancy or postpartum.

Can I create multiple accounts with the same email address?
No, each email address can only be associated with one account. If you believe you already have an account and can’t remember the login details, please use the Forgot Password link.
Why is my credit card being declined?
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.
How do I purchase a gift subscription?
To purchase a gift subscription, scroll to the bottom of any page on the website and click “Buy a Gift Card” in the footer. You’ll need to log into your account or create one if you don’t already have one. Then, select the subscription or bundle you’d like to gift, choose the duration of the gift, and complete your purchase by entering your payment details. After purchasing, you’ll receive a confirmation page and a confirmation email with the gift code, and a shareable link that you can send to your recipient.
How do I redeem a gift subscription?
To redeem a gift subscription, use the link shared with you by the gift sender. Clicking the link will automatically apply the gift to your account. If you don’t already have an account, you’ll be prompted to create one.
What is the Refund Policy?

We offer a 7-day free trial so you can try the service before being charged.

You are responsible for managing your subscription, including cancelling it before the trial or renewal date if you do not wish to continue. If your subscription is not cancelled, it will automatically renew and the applicable fee will be charged.

As a free trial is provided, we generally do not offer refunds for subscription charges resulting from a failure to cancel before renewal, except where required by applicable consumer protection laws.

Still need help?
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